Customer Support



    Contact / Ask your question now !

    Please use the fill-in form below, or e-mail directly : [email protected] 
    We answer emails all day until 5pm
    Also read the FAQ at the bottom of the page.

    Contact us

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    Frequently asked questions


    1.1 The use of this webshop

    Only use this webshop if you also pay online while ordering.
    If you do not want this, send a purchase order (PDF) to: [email protected].
    Payment conditions are as follows: First 3 orders: Pre-Payment before delivery of goods.
    Delivery on invoice 30 days is possible for registered customer accounts.
    Payment terms longer than 30 days we unfortunately cannot accept.
    Ordering online is fast and results in fast delivery of goods that are actually in stock. Manual processing of Purchase Orders takes a little longer and the freight and handling costs can be higher then listed online.

    1.2 I would like to receive a Quotation

    No problem. Email your company details to [email protected] , with the following information:

    • Full company name
    • Billing address and
    • Delivery address
    • VAT Number (TVA, NIF, VAT, BTW)

    Of course, please let us know which article you want to buy and which quantities. Then we will be happy to make you a quotation without any obligation.


    1.3 I have question and I want and answer ASAP. How can I do that ?

    Email contact is preferred, our email response is fast and accurate.
    We are available by phone from 9.30am to 12.30pm. After that, 24/7 by e-mail.
    Send an email to : [email protected] or use the contact form.
    You can also call : +31-(0)85-065 6325. For phone contact, please your understanding : Most of the time it is very busy and we move through the warehouse for order picking all the time.

    1.4 Who are you and where are you located ?

    PIMZOS VOF is a technical trading company and deals in the B2B segment. Our customers are mostly tech-companies in the engineering sector, industrial end-users, resellers, integrators and installers in electrical engineering. Our company was established in the year 1999
    We have 2 locations :
    Warehouse : Columbus 5, 7609RM Almelo, The Netherlands
    Accounting : Lange Dreef 54, 2285LA, Rijswijk, The Netherlands
    Attention: Pickup of goods only possible at warehouse location Almelo.

    1.5 I need Help / Technical Support

    It is important that you are satisfied with the product you have purchased. Do you need help with something? Just ask, we are happy to support. Send an email to: [email protected] and refer to your order number (see order confirmation, packing slip or invoice).


    1.6 I'm a private person. Can I buy from you ?

    Yes you can buy ! Make an account and select you are a private person.

    Please note however that you are buying under B2B conditions. This means that we do not offer a right of withdrawal of 14 days. You can only return a product unused and in unopened packaging, 5 working days after receipt. Of course we accept returns if you have ordered something wrong, want to exchange it for another product, or if an article is broken.

    We deliver to companies and under B2B conditions. PIMZOS is a B2B wholesale company. We are not obliged to act according to the B2C consumer guidelines for (online) sales.


    1.7 Returns / Defective Goods / RMA

    If you are not satisfied with your product or it is not working. What should you do ?
    Please read our RMA procedure.


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